FAQ - Frequently Asked Questions
How can I pay?
- Cash on a minimum of order delivery € 100 up to 4,99.99 € (not valid for Velux, casket, beta furniture and some building materials)
- 3 installments with Klarna
- 3 installments with scalapay
- Paypal
- Credit card
- Bank transfer
- Satispay (Cashback 10% for 1 order)
Enter your data at the time of the order, You will find the special fields at the time of checkout. Once emitted, the invoice will be sent to you and automatically transmitted to Sdi.
For customers who provide billing data at a later time compared to order processing, it is specified that Not It will be possible to accept invoicing request beyond the deadline of ten days from evasion of the order.
To take advantage of the tax deduction for the purchase of doors, it will be sufficient to indicate your own Tax ID code and check out to choose, among the payment options, the bank transfer.
In the causal the order number, so that everything will be reported in the transport document and then in the invoice.
Products on order or customizable on Emmeti Store
A product "on order" is an item that is not immediately available in stock and is ordered directly by the supplier only after you have made the purchase. This can involve longer delivery times than the products available ready for delivery.
To order a customizable product, select the customization options available on the product page (such as dimensions, color, engravings, etc.) and add the article to the cart. If you have special requests not covered by the standard options, contact us directly to discuss your specific needs.
Delivery times for products on order or customizable may vary according to the complexity of customization and the availability of the supplier. We will provide you with an estimate of the delivery times when ordering or immediately after receiving it.
If you don't find the desired spare part, you can contact us directly for assistance. Provide the product model and the series number to help us identify the correct piece.
Delivery times for spare parts may vary according to the availability of the supplier and the type of component required. In general, we will provide you with an estimate of the delivery times at the time of the order or immediately after confirmation.
Shipping
- Shipments in Italy: Shipping is free for orders over 75 €.
- Shipments in Europe: Shipping is free for orders over 100 €.
If your order exceeds these thresholds, the shipment will be automatically free during the checkout process.
Take advantage of our Prime Shipping service and receive your products by 12 on the day after the order! Order today and enjoy the speed and reliability that only our Prime Service can offer.
Terms and conditions:
- Offer valid only for orders made by 14:00.
- Not valid for the islands (not available for Calabria, Sardinia and Sicily) and a difficult area to reach.
- Not valid for products with delivery times indicated as 8-10 days.
Choose the speed and convenience of the Prime Shipping and receive your purchases in record time!
Shipped in the United Kingdom?
- United Kingdom: We ship for free all orders above 200 pounds For non -bulky materials, such as electro -helpments and hardware equipment.
Shipped outside the European Union?
- EU EU COUNTRY: Yes, we also ship outside the European Union. However, the customs standards provide that any duties and taxes are borne by the customer, as indicated in our terms and conditions.
Are there minimal limits for orders in some countries?
- Norway: It is possible to place orders greater than 3000 kr.
- United Kingdom: Orders must be higher than 135 £.
- Italy: For national shipments we use the courier Tnt.
- Abroad: For international shipments we rely on Fedex.
- Bulky materials: For large materials we use Susa Transport.
Delivery times may vary according to the destination and type of material shipped. For precise information on the time of return, we invite you to write to us. We will be happy to provide you with all the necessary details.
RESSI & withdrawal
On Emmeti Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the product received, you can return it within 14 days from the delivery date. To start the return procedure, please contact us via email by providing the order number and details of the product you want to return.
The product must be returned to the original packaging, complete with all accessories and documentation.
The product must be in new and unused conditions.
Shipping costs for the return are borne by the customer, unless the product is defective or has been sent by mistake.
Once the product rendered and verified its condition, we will proceed with the refund within 14 days. The refund will be made using the same payment method used for the initial purchase. We will inform you via email when the refund has been issued.
Any question?
If we have not yet answered your question, you can contact us below and we will reply as soon as possible.
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If We Still Haven'T Answered Your Question, you can contact us Below And We Will Get Back To You As Don as possible.